By booking a delivery or assembly service, submitting a request through our website, or otherwise engaging JA Express Solutions, you confirm that you have read, understood, and agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use our services or website.

JA Express Solutions specializes in the delivery and professional assembly of furniture. Jules and his team bring 20 years of specialized expertise to every job — we are furniture specialists, not general movers, and our services are scoped accordingly.

• Furniture delivery from a retailer, warehouse, or other pickup point to your address
• Professional in-home assembly of furniture items
• Placement of assembled furniture in the room of your choice
• Removal of packaging materials, where included in your service package

Services not listed above — such as general household moving, disassembly of unrelated items, or repairs to pre-existing furniture — are not included unless specifically agreed in writing.

Quotes provided through our website, by phone, or by email are estimates based on the information you provide, including furniture type, quantity, and delivery location. Final pricing may be adjusted if:

• The scope of work differs from what was described at the time of quoting
• Additional items, stairs, long carry distances, or difficult access are discovered on arrival
• Assembly requires significant additional time due to missing parts, damaged components, or non-standard furniture

We will always communicate any change in pricing before proceeding with additional work where practical to do so.

Bookings are confirmed once you receive a confirmation from us via email, phone, or text. Arrival windows are estimates; while we work hard to stay on schedule, delays can occur due to traffic, prior jobs running long, or circumstances outside our control. We will notify you as soon as we're aware of a significant delay.

You are responsible for ensuring someone 18 years or older is present at the service address for the full duration of the appointment, unless other arrangements have been agreed with us in advance.

You may cancel or reschedule a booking by contacting us as far in advance as possible. Please note:

• Cancellations made with reasonable notice are not charged a fee
• Cancellations made shortly before the scheduled appointment, or a missed appointment where no one is available at the service address, may incur a trip or rescheduling fee
• We reserve the right to reschedule an appointment due to weather, vehicle issues, or other circumstances beyond our control, and will make reasonable efforts to offer the next available slot

To help us complete your job safely and efficiently, please ensure:

• Clear access paths to the delivery/assembly location (doorways, stairwells, elevators)
• Accurate information about furniture dimensions, access restrictions, and building rules (e.g., elevator booking requirements)
• Any fragile items, pets, or children are kept clear of the work area during the appointment
• All furniture parts, hardware, and instructions are available if supplied by you rather than sourced by us

We reserve the right to decline or pause a job if access conditions are unsafe, or if site conditions differ materially from what was described at booking.

Payment is due as agreed at the time of booking, which may be full payment in advance, a deposit with balance due on completion, or payment on completion, depending on the service. We accept the payment methods listed at checkout or communicated to you directly. Late or failed payments may result in delayed scheduling of future services.

Our team takes care with every item we handle. In the event of accidental damage caused directly by our team during delivery or assembly, please notify us within 48 hours with photos of the damage so we can assess and address a fair resolution, which may include repair, replacement, or compensation as appropriate.

To the fullest extent permitted by law, our liability for any claim arising from a service is limited to the value of the service fee paid for that job.

We stand behind our assembly work. If an assembly-related issue arises (such as a loose joint or a part not properly secured) within the warranty period stated on your invoice, contact us and we will return to correct it at no additional charge. This warranty covers our workmanship only and does not cover damage from misuse, normal wear and tear, or defects in the furniture itself.

When using our website, you agree not to:

• Submit false or misleading information in a quote or booking request
• Attempt to disrupt, hack, or interfere with the operation of our website
• Use our website for any unlawful purpose
• Copy, reproduce, or republish website content without our permission

All content on our website, including our name, logo, text, graphics, and design, is the property of JA Express Solutions or its licensors and is protected by applicable intellectual property laws. You may not use our branding or content without our prior written consent.

We reserve the right to refuse, suspend, or cancel a booking at our discretion, including where we believe a job poses a safety risk to our team, involves abusive conduct toward staff, or where information provided is materially inaccurate. In such cases, any prepaid amounts will be refunded on a pro-rated basis for work not performed.

We encourage customers to contact us directly to resolve any concerns before pursuing formal action — most issues can be resolved quickly this way. These terms are governed by the laws of the jurisdiction in which JA Express Solutions operates, without regard to conflict-of-law principles. [Specify your state/country and, if applicable, an arbitration clause with legal advice.]

We may update these Terms & Conditions from time to time to reflect changes in our services or legal requirements. We'll revise the "last updated" date above, and continued use of our services after changes take effect constitutes acceptance of the revised terms.

If you have questions about these Terms & Conditions, reach out: