We collect information you give us directly, information generated when we deliver a service, and limited technical information from your use of our website. If you submit any personal information about another person to us (for example, a spouse or building manager who will be present for delivery), you confirm that you have the authority to share it with us.

Information you provide

• Name, phone number, and email address when you request a quote or book a service
• Delivery and service address, including apartment/building access details
• Furniture details, order or purchase confirmations, and assembly instructions you share with us
• Payment and billing information, processed through our payment provider
• Messages, photos, or notes you send our team regarding a job

Information created during service

• Job scheduling records, arrival windows, and completion confirmations
• Before/after photos of assembled furniture, taken for quality and warranty purposes
• Customer signatures or digital confirmations of completed work

Information collected automatically

• IP address, browser type, and device information when you visit our website
• Pages viewed, time on site, and referring pages, via cookies and analytics tools

Information from third parties

• Confirmation and order details passed to us by a retailer or marketplace when they refer your delivery to us
• Publicly available business or building information (for example, loading dock or access rules published by a property manager)

We use personal information to run and improve our delivery and assembly service, including to:

• Schedule, confirm, and carry out deliveries and assembly appointments
• Communicate about arrival windows, delays, or changes to your booking
• Process payments and send receipts or invoices
• Provide customer support and resolve issues with a completed job
• Maintain records for warranty claims on assembled furniture
• Improve our website, service quality, and internal scheduling operations
• Detect and prevent fraud and keep our booking systems secure
• Meet legal, tax, and insurance obligations

We rely on your booking as the basis to use your information to perform that service, on our legitimate business interests (such as scheduling, quality, and security) where these aren't overridden by your own privacy interests, and on applicable legal obligations (such as tax and insurance recordkeeping).

We don't sell your personal information for money, and we don't share your phone number or SMS opt-in/consent information with third parties other than the messaging providers we use to send you appointment texts. Beyond that, we share information only in these limited situations:

Any third party handling your data on our behalf is contractually required to protect it and use it only for the purpose we've engaged them for.

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and measure the performance of our booking forms. You can disable cookies in your browser settings; some parts of the site (such as the quote request form) may not work as well if you do.

Some browsers offer a "Do Not Track" signal. Our website does not currently respond to these signals, though you can still manage cookies directly through your browser settings as described above.

We use reasonable administrative, technical, and physical safeguards to protect personal information, including restricted access to customer records, secure payment processing, and staff training on handling customer data responsibly. No method of storage or transmission is completely secure, and we cannot guarantee absolute security. If you believe your account or information has been compromised, please contact us right away using the details below.

We keep booking and service records for as long as needed to complete your service, support any warranty period on the assembly work, and meet our accounting and legal obligations — typically no longer than 7 years for financial records. Photos taken for quality or warranty purposes are retained for the length of the applicable warranty and then deleted. In deciding how long to keep information, we consider how sensitive it is, the risk of harm if it were misused, why we collected it, and any legal or tax requirements to retain it. We may keep certain records longer where there's an active complaint or a reasonable prospect of a legal dispute.

Depending on where you live, you may have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information, subject to legal and warranty record-keeping needs
• Opt out of marketing communications at any time
• Object to or restrict certain uses of your information
• Withdraw any consent you previously gave us, without affecting anything we did before your withdrawal

To exercise any of these rights, contact us using the details below. We'll respond within a reasonable timeframe and may ask for information to verify your identity first. You can also name an authorized agent to submit a request on your behalf; we may ask both you and the agent for information to confirm that authorization.

If you're a resident of a state with its own consumer privacy law (such as California, Colorado, Connecticut, New Jersey, or others with similar laws), you may have additional rights beyond those listed above:

• Right to opt out of sale/share/targeted advertising — we do not sell information for money, and we do not use your information for targeted advertising
• Right to non-discrimination — we will not treat you differently for exercising your privacy rights
• Right to appeal — if you're unsatisfied with our response to a request, you can ask us to reconsider it using the contact details below

In the past 12 months, we've collected identifiers (name, address, email, phone), commercial information (services booked), and internet/device activity from our website, for the business purposes described in this policy. We have not sold this information.

Because our work often takes place inside your home, we take extra care with any information gathered during a visit:

• Access notes (gate codes, building instructions) are used only to complete your scheduled job and are not retained longer than needed for that purpose
• Any photos taken of assembled furniture are limited to the item itself, not your wider home, unless you request otherwise for a specific reason (e.g., a room layout for assembly planning)
• Field staff are trained to handle household access information discreetly and professionally

Our website or communications may link to third-party sites, such as a retailer's order page or a payment provider's checkout. We aren't responsible for the privacy practices of those third parties, and we encourage you to review their policies before sharing information with them.

Our services and website are intended for adults arranging furniture delivery and assembly. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we'll remove it.

We may update this policy from time to time to reflect changes in our services or legal requirements. We'll revise the "last updated" date above, and where changes are significant, we'll provide more prominent notice, such as an email or a website banner.

If you have questions about this privacy policy, want to exercise any of the rights above, or want to appeal a response, reach out: