We collect information you give us directly, information generated when we deliver a service, and limited technical information from your use of our website.

Information you provide

• Name, phone number, and email address when you request a quote or book a service
• Delivery and service address, including apartment/building access details
• Furniture details, order or purchase confirmations, and assembly instructions you share with us
• Payment and billing information, processed through our payment provider
• Messages, photos, or notes you send our team regarding a job

Information created during service

• Job scheduling records, arrival windows, and completion confirmations
• Before/after photos of assembled furniture, taken for quality and warranty purposes
• Customer signatures or digital confirmations of completed work

Information collected automatically

• IP address, browser type, and device information when you visit our website
• Pages viewed, time on site, and referring pages, via cookies and analytics tools

We use personal information to run and improve our delivery and assembly service, including to:

• Schedule, confirm, and carry out deliveries and assembly appointments
• Communicate about arrival windows, delays, or changes to your booking
• Process payments and send receipts or invoices
• Provide customer support and resolve issues with a completed job
• Maintain records for warranty claims on assembled furniture
• Improve our website, service quality, and internal scheduling operations
• Meet legal, tax, and insurance obligations

We don't sell your personal information. We share it only in these limited situations:

Any third party handling your data on our behalf is contractually required to protect it and use it only for the purpose we've engaged them for.

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and measure the performance of our booking forms. You can disable cookies in your browser settings; some parts of the site (such as the quote request form) may not work as well if you do.

We use reasonable administrative, technical, and physical safeguards to protect personal information, including restricted access to customer records, secure payment processing, and staff training on handling customer data responsibly. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

We keep booking and service records for as long as needed to complete your service, support any warranty period on the assembly work, and meet our accounting and legal obligations — typically no longer than 7 years for financial records. Photos taken for quality or warranty purposes are retained for the length of the applicable warranty and then deleted.

Depending on where you live, you may have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information, subject to legal and warranty record-keeping needs
• Opt out of marketing communications at any time
• Object to or restrict certain uses of your information

To exercise any of these rights, contact us using the details below. We'll respond within a reasonable timeframe.

Because our work often takes place inside your home, we take extra care with any information gathered during a visit:

• Access notes (gate codes, building instructions) are used only to complete your scheduled job and are not retained longer than needed for that purpose
• Any photos taken of assembled furniture are limited to the item itself, not your wider home, unless you request otherwise for a specific reason (e.g., a room layout for assembly planning)
• Field staff are trained to handle household access information discreetly and professionally

Our services and website are intended for adults arranging furniture delivery and assembly. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we'll remove it.

We may update this policy from time to time to reflect changes in our services or legal requirements. We'll revise the "last updated" date above, and where changes are significant, we'll provide more prominent notice, such as an email or a website banner.

If you have questions about this privacy policy or how we handle your information, reach out: